Frankl once told the story of a woman who called him in the middle of the night to calmly inform him she was about to commit suicide. Frankl kept her on the phone and talked her through her depression, giving her reason after reason to carry on living. Finally she promised she would not take her life, and she kept her word.
When they later met, Frankl asked which reason had persuaded her to live?
A world in which there was someone ready to listen to another's pain seemed to her a world in which it was worthwhile to live.
Often, it is not the brilliant argument that makes the difference. Sometimes the small act of listening is the greatest gift we can give.